Shipping and Order Changes

Once placed, orders typically require 1-2 business days for processing prior to shipment. Please note that orders, including expedited orders, are not processed or shipped on weekends or holidays. You will receive an e-mail notification when the masks are in transit. Standard shipping fees are included in listed prices. For more specific time frames based on the order quantity, please see the table below.

Expedited shipping options are also available via our online store for these products. We offer both Next Day and Two Day Express. Please note - expedited shipping options are NOT available for P.O. Boxes or APO/FPO Addresses.

Please note that effective May 1, 2022 until further notice, a peak season surcharge of 10% will be applied to orders to support ongoing shipping capabilities as we strive to maintain the highest levels of service and quality you expect from ClearMask.

Due to worldwide supply chain issues, there has been a recent surge in shipping costs and we appreciate your understanding as we navigate the COVID-19 pandemic. The latest information on peak surcharges is posted here.

If products are on backorder, interested individuals may visit the specific product’s page to sign up to be notified via e-mail when the item is back in stock.

ClearMask™ Surgical Face Mask | Medical, FDA-Cleared (Adult) | CM002EZ

Order Size	Processing Time	In Transit Time**	Expected Delivery (After Order Confirmation)
Box (24 masks/box)	1-2 business days	2-5 business days (Standard) 2 business days (2 Day Express - if ordered before 11 AM local time) 1 business day (Next Day - if ordered before 11AM local time)	3-7 business days
Case (432 masks/case)	1-2 business days	2-5 business days (Standard) 2 business days (2 Day Express - if ordered before 11 AM local time) 1 business day (Next Day - if ordered before 11 AM local time)	3-7 business days
Discounted Case (8+ cases, or 3,456+ masks)	1-2 weeks	1-2 weeks	2-4 weeks

 

ClearMask™ Transparent Face Mask | Kids | CM003EZ

Order Size	Processing Time	In Transit Time**	Expected Delivery (After Order Confirmation)
Box (24 masks/box)	1-2 business days	2-5 business days (Standard) 2 business days (2 Day Express - if ordered before 11 AM local time) 1 business day (Next Day - if ordered before 11 AM local time)	3-7 business days
Case (432 masks/case)	1-2 business days	2-5 business days (Standard) 2 business days (2 Day Express - if ordered before 11 AM local time) 1 business day (Next Day - if ordered before 11 AM local time)	3-7 business days
Discounted Case (8+ cases, or 3,456+ masks)	1-2 weeks	1-2 weeks	2-4 weeks

 

ClearMask™ Transparent Surgical Mask Plus | CM004EZ

Order Size	Processing Time	In Transit Time**	Expected Delivery (After Order Confirmation)
Box (24 masks/box)	1-2 business days	2-5 business days (Standard) 2 business days (2 Day Express - if ordered before 11 AM local time) 1 business day (Next Day - if ordered before 11 AM local time)	3-7 business days
Case (432 masks/case)	1-2 business days	2-5 business days (Standard) 2 business days (2 Day Express - if ordered before 11 AM local time) 1 business day (Next Day - if ordered before 11 AM local time)	3-7 business days
Discounted Case (8+ cases, or 3,456+ masks)	1-2 weeks	1-2 weeks	2-4 weeks

 

**Applicable to the 48 contiguous United States only; shipping times vary for HI, AK, U.S. territories, and other countries. If we are experiencing a high volume of orders, shipments may be delayed and please allow additional days in transit for delivery. We appreciate your patience as we work around th clock during a global pandemic while adhering to strict social distancing and safety protocols throughout our supply chain. For more information, visit our shipping policy.

When the masks are in transit, an e-mail will be sent to you with the tracking number.

If the tracking number shows that the masks have been delivered, but you can't find it, within 48 hours of delivery, please:

• Verify the shipping address
• Look for a notice of attempted delivery
• Look around the delivery location for your package
• See if someone else accepted the delivery
• Check your mailbox or wherever else you receive mail

Please wait 48 hours - in some cases, packages may say delivered up to 48 hours prior to arrival.

If you still cannot find your package, we recommend that you contact your local shipping carrier about the lost package, as that is typically the best and fastest way to find your package.

• UPS Phone: 1-800-742-5877
• DHL Phone: 1-800-225-5345
• U.S. Postal Service Phone: 1-800-222-1811
• FedEx Phone: 1-800-463-3339

Shipping issues are rare, but if something unexpected happens to your order while in transit, please let us know within 90 days of the ship date.

We appreciate your patience as we work around the clock during a global pandemic while adhering to strict social distancing and safety protocols throughout our supply chain. For more information, visit our shipping policy.

All orders are final and we work hard to fulfill your order as quickly as possible; please review all information, including shipping address and billing address, prior to submitting your order.

Due to the COVID-19 pandemic and concerns for hygiene/safety, we are not accepting any returns. If you believe you have received a defective or damaged item, please take pictures and contact our customer service team immediately by submitting a ticket via our Help Center.

We work hard to fulfill orders as quickly as possible so that you will receive your important order in a timely manner. Because of this, once an order has been confirmed and payment has processed, it cannot be cancelled nor refunded. For more information, visit our refund policy.